The service provided will depend on the package purchased.

CV Package

Includes:

• ATS-compatible CV rewrite

• 45-minute Zoom consultation and information-gathering session

• First draft within 3 business days

• Up to two rounds of revisions requested within 7 days of receiving the first draft

• Final CV supplied in Word and PDF format

CV + Cover Letter Package

Includes everything in the CV Package plus a custom cover letter tailored to your target role or industry.

Additional Career Consulting –

Career consulting may include CV tailoring, interview preparation, salary negotiation preparation, job-search strategy, working with recruiters and agencies, or preparation for leaving your current employment.

Additional Career Consulting purchased in connection with an initial CV service must be used within 3 months of the initial purchase.

CV packages include one 45-minute Zoom consultation.

You are responsible for booking your consultation using the booking link provided after purchase and providing the information reasonably required to complete your CV.

Please provide your existing CV and any relevant target job advertisements, position descriptions or supporting information before your consultation wherever possible.

The first CV draft will normally be provided within 3 business days after the consultation and receipt of the information reasonably required to complete the work.

If additional information is required, the turnaround period may begin once that information has been received.

If an unexpected delay occurs, you will be contacted as soon as reasonably possible.

Your package includes up to two rounds of reasonable revisions.

Revision requests must be submitted within 7 days of receiving your first draft.

Revisions are intended to refine the agreed CV and do not include creating a substantially different CV for an unrelated career direction or target role. Additional work can be discussed and quoted separately where required.

The quality and accuracy of your final documents depend partly on the information you provide.

You are responsible for checking factual information including:

• employment dates

• job titles

• qualifications

• employers

• achievements

• contact details

• certifications and licences

You must not knowingly provide false or misleading information for inclusion in your CV or other documents.

CV writing and career consulting are professional support services.

No particular employment outcome, interview, salary, promotion or job offer can be guaranteed.

Decisions regarding recruitment and employment remain with employers and other third parties.

Services purchased must be used within 3 months of purchase unless otherwise agreed in writing.

If circumstances outside your reasonable control prevent this, please contact us as soon as possible and we will consider reasonable alternatives

Once your account has been paid in full, you may use and modify the final CV, cover letter and other documents created specifically for you for your personal career and employment purposes.

Templates, methodologies, training materials, checklists and other underlying materials created by Coaching with Pamella remain the intellectual property of Coaching with Pamella unless otherwise stated.

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

Where you are entitled to a remedy under Australian Consumer Law, these Terms do not limit that entitlement.

Questions about your service or these Terms can be submitted through the contact form on the website or by contacting Coaching with Pamella using the contact details provided on the website.

Coaching with Pamella respects your privacy and handles personal information with care.

This Privacy Policy explains the types of information that may be collected when you use the website, download resources, make an enquiry or purchase a service.

Depending on how you interact with Coaching with Pamella, information collected may include:

• your name

• email address

• telephone number

• employment and career information

• CV and employment history

• qualifications and professional information

• LinkedIn profile

• career goals

• information submitted through forms

• correspondence

• booking information

• transaction and purchase information

• documents you voluntarily provide

Please avoid supplying sensitive personal information unless it is reasonably necessary for the service.

Your information may be used to:

• respond to enquiries

• provide CV writing and career consulting services

• arrange consultations

• process and administer purchases

• deliver requested resources

• communicate about services you have purchased

• maintain appropriate business records

• improve services

• send marketing communications where you have consented or where otherwise permitted by law

If you request a free resource or subscribe to communications, you may receive relevant emails from Coaching with Pamella.

You can unsubscribe from marketing emails at any time using the unsubscribe link provided.

Transactional or service-related communications may still be sent where necessary to provide a service you have purchased.

Trusted third-party platforms and service providers may be used to operate the business, including website, email, scheduling, video conferencing, payment processing and document-storage services.

These providers may process or store information on our behalf and may operate or store data outside Australia.

Reasonable care is taken when selecting services used to handle personal information.

Payments may be processed through third-party payment providers.

Coaching with Pamella does not need to receive or retain your complete payment-card details where those details are processed directly by the payment provider.

Reasonable steps are taken to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

No internet or electronic storage system can, however, be guaranteed to be completely secure.

You may contact Coaching with Pamella if you would like to request access to personal information held about you or ask for inaccurate information to be corrected.

Personal information is retained only for as long as reasonably necessary for business, service, record-keeping and legal purposes.

Information that is no longer required will be deleted, destroyed or de-identified where appropriate

If you have a question or concern about how your personal information has been handled, please contact Coaching with Pamella using the contact details provided on the website.

We will aim to respond reasonably and address any concerns appropriately.

Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to Coaching with Pamella, personal information will be handled in accordance with those requirements.

This policy may be updated periodically to reflect changes to our services, systems or legal obligations.